Gaming is for fun, not stress or worry. 99aa always wants you to feel happy, healthy, and in control.
Responsible Gaming means keeping gaming as a form of entertainment — not treating it as a solution to life's problems. At 99aa, we believe every player's gaming experience should remain positive and in their control.
Online gaming in Bangladesh is growing fast, and so is the importance of playing responsibly. At 99aa, responsible gaming isn't just a policy — it's a core commitment.
Problem gaming can happen to anyone — it is not a sign of weak willpower. It is a behavioural health issue that requires the right support and tools. 99aa provides those tools and stands by you when you need us.
Our Responsible Gaming team is specially trained, and if you ever feel your gaming is getting out of control, do not hesitate to ask for help. We never judge — we only help.
All Responsible Gaming tools at 99aa are completely free and available at any time. No penalties, no barriers — your well-being is our priority.
6 powerful tools to keep your gaming experience in check
Set your own daily, weekly, or monthly deposit limit. Once set, the limit cannot be increased before the designated time period ends.
Decide in advance the maximum amount you're willing to lose. Once that limit is reached, your account will automatically stop you from playing.
Set a time limit for how long you want to play. Once the time is up, the platform will remind you or encourage you to take a break.
If you need a short break from gaming, set a cooling-off period. During this time you will not be able to log in or place any bets.
If you need a long-term break from gaming, self-exclusion is the right step. It is a serious measure, but highly effective when you need it.
Regular in-game pop-up messages will remind you how long you have been playing and how much you have won or lost.
If you or someone you know shows any of the signs below, it is time to seek help. This is not a weakness — recognising it early is a sign of self-awareness.
If you notice two or more of the above signs, speak with our support team or consider self-exclusion. Taking action early is always the best step.
Read through the signs above carefully and ask yourself honestly.
Go to your 99aa settings to set a deposit limit or session limit.
Activate a cooling-off period or self-exclusion whenever you feel the need.
Talk openly with our support team or someone close to you.
Speak with a mental health professional if you feel it would help.
When you're ready, start again with a small budget and clear limits.
Our deep commitment to player protection
Every member of our customer support team has received specialist training in Responsible Gaming.
99aa automatically detects unusual gaming patterns and reaches out directly when needed.
A strict age verification process is in place. No one under 18 can register.
Responsible gaming messages are displayed regularly throughout the platform.
Members on self-exclusion will not receive any bonus offers or promotional messages.
99aa complies with international Responsible Gaming standards and undergoes regular third-party audits.
Secure your account in just a few minutes
Log in to your 99aa account and click the profile icon in the top right corner.
Go to "Responsible Gaming" under the "Account Settings" menu.
Set limits as needed, or take a cooling-off period or self-exclusion.
If you can't find a setting or have trouble using any tool, reach out via live chat or email. We'll walk you through it step by step: [email protected]
Gaming should be fun — not a source of stress. All the tools you need to stay safe are ready for you at 99aa.